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Privacy Policy

PRIVACY POLICY related to personal data collected by GRUPO COVIX, SA de CV (hereinafter referred to as "GRUPO COVIX")

1.- General.

1.1.- GRUPO COVIX IT IS A SOCIETY COMMITTED TO AND RESPECTFUL OF THE RIGHTS OVER PERSONAL DATA OF INDIVIDUALS, RECOGNIZED IN ARTICLE 16, SECTION II OF THE POLITICAL CONSTITUTION OF THE UNITED MEXICAN STATES, AS WELL AS THE PROVISIONS OF THE FEDERAL LAW ON THE PROTECTION OF PERSONAL DATA HELD BY PRIVATE PARTIES, THEREFORE, THEY MAKE THIS PRIVACY NOTICE AVAILABLE TO YOU, SO THAT THE OWNER OF THE PERSONAL DATA IS AUTHORIZED TO EXERCISE HIS/HER RIGHT TO INFORMATIONAL SELF-DETERMINATION.

1.2.- BY ENTERING AND USING THE PLATFORM OR WEBSITE, YOU (THE OWNER) DECLARE THAT YOU ARE ACCEPTING THE TERMS AND CONDITIONS CONTAINED IN THIS NOTICE AND EXPRESSLY DECLARE AND GRANT YOUR ACCEPTANCE AND CONSENT USING ELECTRONIC MEANS FOR THIS PURPOSE, IN TERMS OF THE PROVISIONS OF ARTICLE 1803 OF THE FEDERAL CIVIL CODE.

1.3.- IF THE OWNER DOES NOT ABSOLUTELY AND COMPLETELY ACCEPT THE TERMS AND CONDITIONS OF THIS NOTICE, HE/SHE MUST REFRAIN FROM SHARING ANY TYPE OF INFORMATION WITH GRUPO COVIX BY ANY MEANS.

1.4.- IN THE EVENT THAT THE OWNER CONTINUES TO USE THE PLATFORM OR WEBSITE, WHETHER IN TOTAL OR PARTIAL FORM, SUCH ACTION WILL BE CONSIDERED AS HIS/HER ABSOLUTE AND EXPRESS ACCEPTANCE OF THE TERMS AND CONDITIONS SET FORTH HEREIN.

1.5.- THE SOLE USE OF THE INTERNET PAGE GRANTS THE PUBLIC OWNER (HEREINAFTER REFERRED TO AS THE "OWNER" OR "OWNERS") AND IMPLIES THE FULL AND UNCONDITIONAL ACCEPTANCE OF EACH AND EVERY ONE OF THE GENERAL AND PARTICULAR CONDITIONS INCLUDED IN THIS PRIVACY NOTICE IN THE VERSION PUBLISHED BY GRUPO COVIX , AT THE VERY MOMENT IN WHICH THE OWNER ACCESSES THE PAGE.

THE PARTIES AGREE THAT IN THE ABSENCE OF ANY ERROR, FRAUD, BAD FAITH OR ANY OTHER VICE OF WILL THAT COULD NULLIFY THE VALIDITY OF THIS INSTRUMENT, BOTH AGREE TO BE SUBJECT TO THE TERMS OF THE FOLLOWING PROVISIONS:

 

2.- Definitions.

2.1.- Owner - The natural person (OWNER) to whom the personal data identifies or corresponds.

2.2.- Sensitive personal data - Those personal data that affect the most intimate sphere of its owner, or whose improper use may give rise to discrimination or entail a serious risk for the owner.

2.3.-Controller . Private natural or legal person (GRUPO COVIX) that decides on the processing of personal data.

2.4.- Person in charge - The natural or legal person who alone or jointly with others processes personal data on behalf of the controller.

2.5.-Treatment - The obtaining, use (which includes access, handling, exploitation, transfer or disposal of personal data), disclosure or storage of personal data by any means.

2.5.1 Transfer - Any communication of data made to a person other than the person responsible for or in charge of the processing.

2.6.- ARCO rights - Rights of access, rectification, cancellation and opposition.

2.7.- Tacit Consent. - It will be understood that the owner has consented to the processing of the data when, having been made available to him/her, the Privacy Notice does not express his/her opposition.

2.8.-Primary Purposes - Those purposes for which personal data is mainly requested and for which the relationship between GRUPO COVIX and THE OWNER arises.

2.9.-Secondary Purposes - Those purposes that are not essential for the relationship between GRUPO COVIX and THE OWNER, but whose processing contributes to the fulfillment of the corporate purpose of GRUPO COVIX .

 

3.- Identity and address of the person responsible.

The party responsible for obtaining personal data is the company GRUPO COVIX SA DE CV , who undertakes to comply with the provisions of this Privacy Notice (hereinafter the "Notice"), which is made available to you in compliance with the provisions of the Federal Law on Protection of Personal Data Held by Private Parties (hereinafter the "Law") and is applicable to the personal data of individuals, which GRUPO COVIX obtains as a result of the activities it carries out with clients, prospective clients, suppliers, prospective suppliers and/or business partners, visitors to the facilities, and users of THE SITES .

The address established by GRUPO COVIX for the purposes of this notice is: Paseo del Pedregal #1313, Col. Jardines del Pedregal, Álvaro Obregón, CDMX, Mexico, CP 01900.

 

4.- Data collected.

  • Information you provide to us : We collect information you provide to us, including:
    • your name, email, phone number, company name, address or zip code, billing information, corporate information or business information. This information is collected in a variety of ways, including when you enter it through any mechanism within our platform or website, when you interact with our Customer Service, or when you participate in surveys or marketing promotions;
    • Information collected when you choose to provide reviews, ratings or preferences, or provide us with information through our service or otherwise.
  • Information we collect automatically : We collect information about you, your use of our Service, your interactions with us and our advertising, as well as information related to the device you use to access our Service. This information includes:
    • Your activity on the GRUPO COVIX service, such as service selections, viewing history, and search queries;
    • Your interactions with our email, chat, chatbot, forms, newsletters, questionnaires, instant messaging and push notification services;
    • Details about your interactions with Customer Service, such as the date, time, reason for the inquiry, transcripts of any chat conversations, and if you call us, your phone number and recordings of the calls;
    • Device identifiers and other unique identifiers;
    • Advertising identifiers, such as those used on mobile devices, tablets, and media players that include such identifiers (see the "Use of Cookies and Web Beacons" section below for more information);
    • Software and device characteristics (such as type and settings), connection information, page view statistics (for example, referring URLs), IP addresses (which may tell us your general location), browser data and standard web log information;
    • Information collected through the use of cookies, web beacons, and other technologies, including Advertising Data (for example, information regarding the availability and delivery of advertisements, the URL of the site, and the date and time). (See our "Use of Cookies and Web Beacons" section for more information.)

4.1. THE OWNER hereby grants his/her express consent in terms of article 9 of the LFPDPPP, for GRUPO COVIX to process his/her personal, financial and/or property data contained in this clause, to comply with the purposes established in this Privacy Notice.

4.2. GRUPO COVIX declares that it may obtain THE OWNER's personal data through so-called publicly accessible sources, in order to validate, update and contact THE OWNER, respecting at all times the reasonable expectation of privacy, as referred to in article 7 of the LFPDPPP.

4.5. GRUPO COVIX declares that it may obtain and/or transfer THE OWNER's personal data through its internal network, by virtue of the contractual relationship that binds them, respecting at all times the reasonable expectation of privacy, as referred to in article 7 of the LFPDPPP.

4.6. GRUPO COVIX declares that the payment system with which the SITES operate is independently managed by electronic payment systems and that in this sense it may transfer the information of the Users, solely for the purposes of payment of the Services contracted on the SITES.

4.7. GRUPO COVIX will use IP (Internet Protocol) information to analyze any type of threats to "THE SITES", as well as to collect demographic information. However, IP information will under no circumstances be used to identify the OWNERS, except when there is a probability of fraudulent activity.

 

5.- Use of "Cookies" and "web beacons".

5.1.- GRUPO COVIX recognizes that "THE SITES" may use "cookies" in connection with certain features or functions. Cookies are specific types of information that a website transmits to the HOLDER's computer hard drive for record keeping purposes. Cookies can serve to facilitate the use of a website by saving passwords and preferences while THE HOLDER browses the Internet.

5.2.- "THE SITES" do not use or store cookies to obtain personal identification data from the OWNER's computer that were not originally sent as part of the cookie.

5.3.- On the other hand, "web beacons" are images inserted in a web page or email, which can be used to monitor the behavior of a visitor, such as storing information about the user's IP address, duration of interaction time on said page and the type of browser used, among others.

5.4.-Although most browsers accept "cookies" and "web beacons" automatically, THE OWNER can configure his browser so that it does not accept them.

5.5.- To disable "cookies", you must follow the instructions below:

  • 5.5.1.- On a PC: open the Internet browser, go to the "Tools" menu, go to "Internet Options", choose the "Privacy" tab, move the Settings cursor to "Block all Cookies".
  • 5.5.2.- On a Mac: open the Internet application, go to "Preferences", choose the "Security" option, choose "Never" in the "Accept Cookies" option.

 

6.- Purposes of the processing of personal data.

6.1 GRUPO COVIX accepts and acknowledges that it may process, directly or through managers, agents and any person related to the provision of any GRUPO COVIX service, the personal data of THE OWNER, in accordance with the type of relationship it has with the latter, for the following primary purposes:

  1. a) THE OWNER - Visitor
  2. Identify visitors who are in the GRUPO COVIX facilities.
  3. Carry out, directly or through the Manager, the registration of the entry and exit of visitors, computer equipment, and merchandise to the GRUPO COVIX facilities.
  4. Audio and/or video recording of visitors to the facilities, which are kept for up to 6-six months.
  5. Store in a database the registration data for entries and exits from GRUPO COVIX facilities, for a period of up to 5-five years from the date of registration.

 THE OWNER - User

  1. Identify the Users of the GRUPO COVIX Platform or Website
  2. Determine your general geographic location, provide you with translated content, provide you with recommendations for services we believe may be of interest to you, determine your Internet service provider, and help us respond more quickly and efficiently to inquiries and requests;
  3. Prevent, detect and investigate potentially prohibited or illegal activities, such as fraud, and enforce our terms;
  4. Analyze and understand our audience, improve and optimize our content selection, recommendation algorithms and delivery;
  5. Communicating with you in relation to our service

6.2. GRUPO COVIX may process the personal data of the OWNER for the following secondary purposes:

  1. In the case of the OWNER- Client , evaluate the quality of the products and/or services offered by GRUPO COVIX , as well as the quality of attention to their comments or requests.
  2. To send you communications or newsletters for advertising or marketing purposes regarding the products or services offered by GRUPO COVIX .
  3. Conduct internal studies on consumer habits and measure user behavior
  4. To provide you with additional communications, information and promotions, such as newsletters and event invitations or greetings.
  5. Inform via email about changes or new products and/or services that are related to the service requested by the OWNER.
  6. To contact the OWNER- User in order to inform him/her of updates to the Solution and/or contracted service, informative messages and messages related to services, including important security updates.
  7. The information of the OWNERS- Users will generate a record in the GRUPO COVIX databases that will be kept for 5 years.
  8. Mass mailings of marketing
  9. Respond to and follow up on requests or comments on GRUPO COVIX social media profiles.

6.3.- In the event that the owner does not wish for his/her personal data to be used for all or some of the Secondary Purposes established in section 6.2., he/she must send a request for deletion of his/her data, specifying the purposes for which he/she wishes his/her personal data not to be processed, to the following email address: ventas@grupocovix.com

6.4.- Likewise, GRUPO COVIX informs the OWNER that, except for the exceptions described in points 6.1 and 6.2 of this Notice, all personal data stored on physical media will be stored for 5-five years, once the purpose for which they were collected has concluded, for their subsequent destruction. In the case of information contained in electronic media and for which a storage period is not established, the period will be up to 10-ten years after the conclusion of the purpose for which they were collected.

 

7.- Limitations on access and disclosure of personal data.

GRUPO COVIX is committed to making its best effort to protect the security of the personal data that THE OWNER is providing, through the execution of legal acts, the use of technologies that control access, use or unauthorized disclosure of personal information; for this purpose, personal information is stored in databases with limited access that are located in controlled facilities with security mechanisms; GRUPO COVIX is committed to ensuring that the information provided by THE OWNER is considered confidential and used under complete privacy.

In this regard, GRUPO COVIX undertakes to take the necessary measures to ensure that the Data Processors it uses comply with the provisions of this Privacy Notice.

 

8.- Responsible for processing requests.

In the event that THE OWNER needs to revoke his/her consent, as well as Access, Rectify, Cancel, Oppose the processing of the personal data he/she has provided, he/she must do so through the person designated by GRUPO COVIX , whose details are described below: Responsible: GRUPO COVIX SA de CV Email: ventas@grupocovix.com

 

9.- Means to revoke consent.

THE OWNER of the personal data may revoke the consent granted by accepting this document. Such revocation of consent granted by electronic means must be done by observing the following procedure:

9.1.- Send an email to the Controller, designated in point 8-eight of this Notice, through which said requests will be attended to.

  • 9.2.-Send a request or data message to the email address specified above, indicating:
    • 9.2.1.- The full name of the OWNER, address and email to receive the response generated due to your request;
    • 9.2.2.- The reason for your request;
    • 9.2.3.- The arguments supporting your request or petition;
    • 9.2.4.- Official document proving your identity and showing that you are who you say you are; and
    • 9.2.5.- Date from which the revocation of your consent becomes effective.

9.3.- GRUPO COVIX will notify THE OWNER, within a maximum period of 20 (twenty) days, counted from the date on which the request regarding the exercise of ARCO rights was received, the resolution adopted, so that, if appropriate, it becomes effective within 15 (fifteen) days following the date on which the response is communicated, by means of a message stating that it has executed all the acts aimed at not processing THE OWNER's personal data.

 

10.- Means to exercise ARCO rights.

In the event that THE OWNER needs to Access, Rectify, Cancel or Oppose the personal data that he has provided to GRUPO COVIX , the OWNER must follow the following procedure:

Send an email to the Controller, designated in point 8-eight of this Notice, through which said requests will be attended to, stating the following:

  • 10.2.1.- The full name of the OWNER, address and email to receive the response generated due to your request;
  • 10.2.2.- The reason for your request;
  • 10.2.3.- The arguments supporting your request or petition;
  • 10.2.4.- Official document proving your identity and showing that you are who you say you are;
  • 10.2.5.- Clear and precise description of the personal data in respect of which one seeks to exercise any of the ARCO rights, and any other element or document that facilitates the location of the personal data.
  • 10.2.6.- In the case of requests for rectification of personal data, the OWNER must indicate, in addition to what has been indicated, the modifications to be made and provide the documentation supporting his request.

10.3.- COVIX GROUP will notify the OWNER, within a maximum period of 20 (twenty) days from the date on which the request for access, rectification, cancellation or opposition was received, of the resolution adopted, so that, if appropriate, it will be made effective within 15 (fifteen) days following the date on which the response is communicated. In the case of requests for access to personal data, delivery will proceed after accreditation of the identity of the applicant or legal representative, as appropriate.

 

11.- Transfer of personal data.

THE OWNER accepts and acknowledges that GRUPO COVIX , in its capacity as service provider, constitutes a group of collaborators that operates under the same internal processes, systems and policies, which is why all data provided by THE OWNER may be transferred in accordance with the exceptions provided for in article 37 of the LFPDPPP, at any time in favor of the members of the group and vice versa, in order to comply with the purposes of this Notice.

GRUPO COVIX may at any time transfer the personal data of the OWNER to third parties or authorities that require it in order to provide the services it offers to the public, in all cases to comply with the provisions of this Notice.

Likewise, GRUPO COVIX undertakes not to transfer your personal information to third parties for purposes other than those established in this Notice.

THE OWNER accepts and acknowledges that if he/she does not express his/her opposition to his/her data being transferred, it will be understood that he/she has given his/her consent to do so.

Notwithstanding the foregoing, and in the event of security breaches occurring at any stage of processing, which significantly affect the property or moral rights of the OWNERS, they will be informed by email immediately, so that the latter can take the corresponding measures to defend their rights, releasing GRUPO COVIX from any liability, if the breach is not attributable to it.

 

12.- Modifications.

The parties agree that the Privacy Notice may be modified in the time and manner determined by GRUPO COVIX , taking into account the study and regulations on personal data protection that arise, and therefore undertakes to keep it updated, for consultation on "THE SITES", as well as to notify it via email, so that, where appropriate, THE OWNER is able to exercise his ARCO rights.

 

13.- Applicable law and jurisdiction.

The parties express that this notice will be governed by the legal provisions applicable in the Mexican Republic, in particular, by the provisions of the Federal Law on Personal Data Held by Private Parties and its Regulations.

In the event of a dispute or controversy arising from the interpretation, execution or compliance with the notice of any of the documents derived from it, or related to it, the parties will amicably seek to reach an agreement within a period of thirty (30) calendar days, counted from the date on which any difference arises and the counterparty is notified in writing of said event, deducting the mediation process before the Alternative Justice Center of the Federal District, carried out under the Alternative Justice Law of the Superior Court of Justice of the Federal District and its Internal Regulations, in force at the time the controversy arises.

In the event that the parties do not reach an agreement, they hereby agree to submit all disagreements arising from this NOTICE or any of the documents derived from it, or related to this or those, to be resolved definitively and to be subject to the jurisdiction and laws of the Federal Administrative Authorities or Courts of Mexico City, expressly waiving any other jurisdiction that may apply to them for reasons of their present or future addresses.